Support
Help with photos, saved progress, and the current identification workflow.
Camera or upload not opening?
The camera button asks your browser to open its native camera or file picker. Availability depends on the browser and device. You can always choose Upload a Photo instead of requesting a camera.
Some in-app or automated review browsers cannot display native file pickers. Try the page in your regular browser. If a camera permission prompt appears, you can cancel it and upload an existing JPEG, PNG, or WebP photo of 10 MiB or less.
Take or upload a photoYour progress and privacy
Photos and answers stay in this tab’s memory while you navigate between the photo, details, guided, and review pages. Refreshing or closing the tab clears them. A recovery message helps you select a photo again.
PartSolved does not upload your photographs or send them to an external AI service. Automated product matching is not connected.
Use Guided Finder without a photoMeasurement help
Record what you can safely see and select Unknown when you cannot measure a part. The guides cover mounting-hole spacing, rollers, balances, backsets, and orientation.
View measurement guidanceShopping and order support
Partner ordering, supplier inventory, and checkout are not connected yet. Future supplier orders will be fulfilled and supported by the supplier partner. No purchase or compatibility confirmation can be made here at this stage.